What is your returns policy?
There is no risk when buying from Edit Suits Co.: we fully guarantee your satisfaction. Once your first garment is received, we await your feedback and we will perform alterations as and if required. In the rare case that the required changes are beyond of what can be altered, you can deliver them back to us and we will replace the item for you. Please get in touch with us per email at firstname.lastname@example.org.
As each garment is personally tailored, we are unable to resell an item to any other customer other than the customer placing the order, hence we cannot accept returns on the basis of a change of heart. Refunds on the basis of fit are considered a last resort, and will only be granted when efforts to alter and/or remake the garment are unsuccessful.
In the very rare case there would be an issue with the quality or fabrication of your garments, you can return them for store credit in accordance with our terms and conditions.
How can I return a garment that has a quality or fabrication issue?
In the very rare case there would be an issue with the quality or fabrication of your garments, you can return them for store credit in accordance with our terms and conditions. Please contact our customer service team within 10 days after receiving your order for assistance.
In the case of other problems with your garments, please get in touch with our customer service team so we can assess the garment. In case we offer you a complimentary remake of the garment, we may also ask you to visit our showroom so we can take the most up-to-date measurement to ensure the new garment fits you as comfortably and perfectly as possible.