FAQs

Where are you located?

We currently have three showrooms: two in London and one in Singapore. Our first London showroom is located next to Bond Street Station, the second one is between Bank and St. Paul’s.  Our Singapore Showroom is located on Duxton Road (close to Tanjong Pagar).

How do I contact you?

The best way to get in touch with us is via e-mail. We aim to respond to you within 1 working day.
For our London office, please email care_uk@editsuits.com
For our Singapore office, please email care_sg@editsuits.com

How do I track my order status?

You can track your order status by clicking the “view order status” link in your account page. If anything is unclear or doesn’t seem right, please contact us as soon as possible.

How do I place my first order? (showroom experience)

If you’d like to place your first order with us with the help of an outfitter, please go to the Book an Appointment page and indicate when and where you’d like visit our showroom so we can take your measurements and walk you through the options we offer. We currently have showrooms Singapore and London only. In case you live outside of these cities, you can still place an order online (see below).

How do my first order? (online experience)

If you’d like to place your first order with us online, just add your desired items into the cart and follow the checkout steps. Following checkout, you can easily add your measurements with the help of our detailed step by step video guide.

How do I reorder?

If you have ordered from us in the past and you don’t require any changes in the fit of your garments, you can simply login to your account, find the fabrics / items that you’d like, customise them and complete your purchase online. We will then process your order and ship your items to your delivery address when they are ready. If you required changes to your fit or if you encounter any issues, please don’t hesitate to get in touch with us.

How can I see your price list?

You can see our price list on our website pricing page here.

What are the prices of your suits?

The price of a suit depends on the fabric and the construction method of your choice. You can see our pricing on our pricing page here.

Can I provide my own fabric?

Unfortunately we can’t make suits with a fabric provided by a customer. We can only ensure that the finished product you receive lives up to our standard of quality and fit if the fabric comes from one of our own mills.

I've just had my first appointment. What happens next?

Congratulations on your first purchase!

Estimated time to first delivery appointment is 3-4 weeks for house and ES Selection fabrics and 4-5 weeks for all other fabrics.

You will receive an email inviting you to a 30 minute delivery – please follow the link in this email to book the next appointment.

Our experienced outfitters will assist while you try on your garment(s) and take alteration requests. You can also indicate whether you would like another delivery appointment or a home delivery through a courier partner.

Alterations will be completed in approximately 1 week.

After alterations are completed, they will receive another email inviting you for the next delivery appointment to receive the items by courier (depending on what was requested.)

If there are further change requests, you can come back within 30 days of your final delivery (maximum of 2 months after first delivery appointment.)

To book an alterations appointment, please do not book a 60 minute appointment on our website – contact our customer service instead via care_uk@editsuits.com or call us on 02037959003.

What can I do if my shirt or suit doesn’t quite fit me?

We strive to make your order risk-free with our 30-day fit guarantee. If your item doesn’t fit perfectly, please contact our customer service team in London or Singapore to book a re-fitting appointment in one of our showrooms and our outfitters will help you to get it altered.

If you are not nearby one of our showrooms, you can have your items altered with a local tailor of your choice and we will provide a reimbursement of the alteration cost, up to a certain amount. Please note that we currently can only accept alterations incurred in the United Kingdom. See the rest of our FAQ for more details.

What is included and excluded in the fit guarantee

If your item doesn’t fit perfectly, please contact our customer service team in London or Singapore to book a re-fitting appointment in one of our showrooms and our outfitters will help you to get it altered.

In our fit guarantee we include changes to sizes required that involve the fit of your garment, as discussed with you during the fitting appointment. We strive to make all adjustments in one alteration, but in certain cases it may take two, three or more fitting appointments which is part of the process.

Excluded from our fit guarantee are any changes that are conflicting with previous alterations (e.g. if you previously asked for an alteration to make the waist bigger, and now you’re asking to reverse that alteration). We may also exclude certain alterations if your body size has changed considerably.

Since we work with multiple manufacturers using different patterns and machines, the following parts are excluded from the fit guarantee: technical format of the inside jacket and arrangement of pockets (including the presence of and sizing of specific pockets), the positioning of labels the stitching of button holes (stitching method and distance of buttons). This list is non-exhaustive.

Until when can I ask for alterations under your fit guarantee?

For orders placed and fitted in our showroom, our fit guarantee is valid up to 30 days after your first fitting appointment. In case a garment is not collected or tried on within 30 days after we first invited you for a fitting, the fitting guarantee is no longer valid after that time.

For orders placed online, they are covered for up to 30 days after your parcel was delivered. This means you’d have to submit your alteration refund claim within 30 days of receipt of your parcel.

Can I change my order after payment?

We work hard to reduce our delivery time and to provide you with your order within the shortest possible time frame, so we usually put your items into production on the same day of ordering. If you’d like to make changes please contact us as soon as possible after ordering.

How long does it take for alterations?

When an alteration is needed, we do this with local tailors and we aim to complete these within one week in both Singapore and London

What is your returns policy?

There is no risk when buying from Edit Suits Co.: we fully guarantee your satisfaction. Once your first garment is received, we await your feedback and we will perform alterations as and if required, or reimburse you for the alterations done at your local tailor (up to a certain amount). In the rare case that the required changes are beyond of what can be altered, you can deliver them back to us and we will replace the item for you. Please get in touch with us per email at alterations@editsuits.com.

As each garment is personally tailored, we are unable to resell an item to any other customer other than the customer placing the order, hence we cannot accept returns on the basis of a change of heart. Refunds on the basis of fit are considered a last resort, and will only be granted when efforts to alter and/or remake the garment are unsuccessful.

In the very rare case there would be an issue with the quality or fabrication of your garments, you can return them for store credit in accordance with our terms and conditions.

How much does Edit Suits reimburse for local alterations?

We cover up to GBP75 for alterations done by your local tailor in the United Kingdom. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below:

  • Suit (3 piece): 75 GBP
  • Suit (2 piece): 55 GBP
  • Jackets: 35 GBP
  • Pants: 20 GBP
  • Shirts: 20 GBP
  • Waistcoat: 20 GBP

Please note that you’ll need a receipt from your local tailor in order to be able to claim the refund for alterations.

How do I claim back the money spent on alterations with my local tailor?

Please send us a scan or picture of the alteration receipt from your local tailor to alterations@editsuits.com. Make sure it features an overview of the exact alteration that was performed so we can update your profile accordingly. (Example: Jacket waist -1 inch; trousers length +0.5 inch).

How can I return a garment that has a quality or fabrication issue?

In the very rare case there would be an issue with the quality or fabrication of your garments, you can return them for store credit in accordance with our terms and conditions. Please contact our customer service team within 10 days after receiving your order for assistance.

In the case of other problems with your garments, please get in touch with our customer service team so we can assess the garment. In case we offer you a complimentary remake of the garment, we may also ask you to visit our showroom so we can take the most up-to-date measurement to ensure the new garment fits you as comfortably and perfectly as possible.

How do I place an order? (first time customer)

If you’d like to place your first order with us, please click here to book your appointment and indicate when and where you’d like to meet with one of our outfitters so they can take your measurements and walk you through the options we offer. We currently offer appointments in our London or Singapore showrooms only. In case you can’t visit any of our showrooms, you can still place your order online and submit your measurements yourself with the help of our detailed videos.

Do you charge for the first appointment?

No, we do not charge for appointments. However, in case you only have a few basic questions about our services, we’d invite you to contact our customer service team rather than booking an appointment.

How long does an appointment take?

An appointment generally takes between 45 minutes and 1 hour, but can vary depending on the product you are being fitted for.

Are you open on weekends?

Our showrooms in London and Singapore are open on weekends. You can see our availability via our bookings page.

What are your opening hours?

Both our London and Singapore showrooms are open 6 days per week. You can see our availability via our appointment page here.

How long does it take until I receive my order if I ordered in the showroom?

We aim to deliver your order to you as soon as possible. Our garments are tailored to your specifications and ready for a first fitting in 3-5 weeks (depending on the fabric selected) from the time we place your order. For suit orders, we will then meet for the first fitting and if needed, we will perform any alterations after that. Each alteration takes approximately one week to complete.

Please note that for first time customers, we will produce the first item of each category (e.g. suit or shirt) and deliver it to you. Once you have had the chance to try on the garment and inform us about the fit, we will proceed and send any remaining items for production, taking into account any alterations that may have been performed.

If you are looking to get a suit for an important event (such as your wedding), we recommend to visit us 2 – 3 months in advance to leave sufficient time for any alterations for your personal made-to-measure garment.

Please note that some specific fabrics may take slightly longer. Should a fabric you’ve picked be temporarily unavailable, we will provide you with alternative options.

How long does it take until I receive my order if I ordered online?

We aim to deliver your order to you as soon as possible. Our garments are tailored to your specifications and will be shipped to you in 3-4 weeks after placing the order.

Please note that for first time customers, we will produce the first item of each category (e.g. suit or shirt) and deliver it to you first. Once you have had the chance to try on the garment and inform us about the fit, we will proceed and send any remaining items for production, taking into account any alterations that may have been performed.

If you are looking to get a suit for an important event (such as your wedding), we recommend to visit us 2 – 3 months in advance to leave sufficient time for any alterations for your personal made-to-measure garment.

Can you expedite my order?

At the moment, we are unable to expedite orders. We advise our customers to include additional time for last-minute alterations and to plan ahead before ordering for a special event.

How can I change my shipping or billing address?

You may change any of them under “My Account”. However if you have an outstanding order please contact us to update your delivery address.

Which countries do you ship to?

We currently only offer shipping to the United Kingdom and to Singapore. In case you’re not in one of these countries, please contact us at care@editsuits.com with your request and we’ll try to accommodate.

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