FAQs

We currently have three showrooms: two in London and one in Singapore. Our first London showroom is located next to Bond Street Station, the second one is between Bank and St. Paul’s. Our Singapore Showroom is located on Duxton Road (close to Tanjong Pagar).

You can track your order status by clicking the “view order status” link in your account page. If anything is unclear or doesn’t seem right, please contact us as soon as possible.

Once you’ve placed your order, it will take about 3-4 weeks for your suit to be ready for a first fitting. Please note that certain fabrics might take up to 1 week longer. Ask your outfitter during your appointment for the expected delivery time for the fabric you chose.

Once your items are ready for the first fitting, you will receive an email inviting you to book a 30 minute delivery appointment – please follow the link in the email to book your appointment.

Our experienced outfitters will assist while you try on your garment(s) and take alteration requests, which will be completed in approximately 1 week. You can also indicate whether you would like another delivery appointment or a home delivery through a courier partner.

We strive to make your order risk-free with our 30-day fit guarantee. If your item doesn’t fit perfectly, please contact our customer service team in London or Singapore. They will either help you with the adjustment of your measurement profile and the needed alterations or remake of your garments (online orders) or help you book a re-fitting appointment in one of our showrooms (showroom orders).

If your item doesn’t fit perfectly, please contact our customer service team in London or Singapore. They will either help you with the adjustment of your measurement profile and the needed alterations or remake of your garments (online orders) or help you book a re-fitting appointment in one of our showrooms (showroom orders).

The fit guarantee is valid for 30 days from the day you’ve received the garment (online orders) or after you’ve received the notification email (please check your spam folder) that your garment has arrived at one of the showrooms (showroom orders).

In our fit guarantee we include changes to sizes required that involve the fit of your garment, as discussed with you during the fitting appointment. We strive to make all adjustments in one alteration, but in certain cases it may take two, three or more fitting appointments which is part of the process.

Excluded from our fit guarantee are any changes that are conflicting with previous alterations (e.g. if you previously asked for an alteration to make the waist bigger, and now you’re asking to reverse that alteration). We may also exclude certain alterations if your body size has changed based on the measurements.

Since we work with multiple manufacturers using different patterns and machines, the following parts are excluded from the fit guarantee: technical format of the inside jacket and arrangement of pockets (including the presence of and sizing of specific pockets, lapels or collars), the positioning of labels the stitching of button holes (stitching method and distance of buttons). This list is non-exhaustive.

For orders placed and fitted in our showroom, our fit guarantee is valid up to 30 days after your first fitting appointment. In case a garment is not collected or tried on within 30 days after we first invited you for a fitting, the fitting guarantee is no longer valid after that time.

For orders placed online, they are covered for up to 30 days after your parcel was delivered. This means you’d have to inform us of any issues in the fit within 30 days of receipt of your parcel.

We work hard to reduce our delivery time and to provide you with your order within the shortest possible time frame, so we usually put your items into production on the same day of ordering. If you’d like to make changes please contact us as soon as possible after ordering.

When an alteration is needed, we do this with local tailors and we aim to complete these within one week in both Singapore and London

There is no risk when buying from Edit Suits Co.: we fully guarantee your satisfaction. Once your first garment is received, we await your feedback and we will perform alterations as and if required. In the rare case that the required changes are beyond of what can be altered, you can deliver them back to us and we will replace the item for you. Please get in touch with us per email at alterations@editsuits.com.

As each garment is personally tailored, we are unable to resell an item to any other customer other than the customer placing the order, hence we cannot accept returns on the basis of a change of heart. Refunds on the basis of fit are considered a last resort, and will only be granted when efforts to alter and/or remake the garment are unsuccessful.

In the very rare case there would be an issue with the quality or fabrication of your garments, you can return them for store credit in accordance with our terms and conditions.

In the very rare case there would be an issue with the quality or fabrication of your garments, you can return them for store credit in accordance with our terms and conditions. Please contact our customer service team within 10 days after receiving your order for assistance.

In the case of other problems with your garments, please get in touch with our customer service team so we can assess the garment. In case we offer you a complimentary remake of the garment, we may also ask you to visit our showroom so we can take the most up-to-date measurement to ensure the new garment fits you as comfortably and perfectly as possible.

If you’d like to place your first order with us, please click here to book your appointment and indicate when and where you’d like to meet with one of our outfitters so they can take your measurements and walk you through the options we offer. We currently offer appointments in our London or Singapore showrooms only.

We aim to deliver your order to you as soon as possible. Our garments are tailored to your specifications and ready for a first fitting in 3-5 weeks (depending on the fabric selected) from the time we place your order. For suit orders, we will then meet for the first fitting and if needed, we will perform any alterations after that. Each alteration takes approximately one week to complete.

Please note that for first time customers, we will produce the first item of each category (e.g. suit or shirt) and deliver it to you. Once you have had the chance to try on the garment and inform us about the fit, we will proceed and send any remaining items for production, taking into account any alterations that may have been performed.

If you are looking to get a suit for an important event (such as your wedding), we recommend to visit us 2 – 3 months in advance to leave sufficient time for any alterations for your personal made-to-measure garment.

Please note that some specific fabrics may take slightly longer. Should a fabric you’ve picked be temporarily unavailable, we will provide you with alternative options.

We aim to deliver your order to you as soon as possible. Our garments are tailored to your specifications and will be shipped to you in 3-4 weeks after placing the order.

Please note that for first time customers, we will produce the first item of each category (e.g. suit or shirt) and deliver it to you first. Once you have had the chance to try on the garment and inform us about the fit, we will proceed and send any remaining items for production, taking into account any alterations that may have been performed.

If you are looking to get a suit for an important event (such as your wedding), we recommend to visit us 2 – 3 months in advance to leave sufficient time for any alterations for your personal made-to-measure garment. Also make sure you always inform your outfitter clearly on any potential deadlines.

At the moment, we are unable to expedite orders. We advise our customers to include additional time for last-minute alterations and to plan ahead before ordering for a special event. Please inform your outfitter at the beginning of your first appointment in case of any deadlines.

You may change any of them under “My Account”. However if you have an outstanding order please contact us to update your delivery address.

We currently only offer shipping to the United Kingdom and to Singapore. In case you’re not in one of these countries, please contact us at care@editsuits.com with your request and we’ll try to accommodate.