Terms of service
User Terms– last update June 2021
1.1 The website at www.editsuits.com and any application we may publish from time to time (together the “Website”) is designed, operated and administered by Edit Suits Pte. Ltd., a company registered in Singapore under company number 201333340M with its registered office at #07-04 Solstice Business Center, 23 New Industrial Road, Singapore 536209 and main trading address at 54 Bow Lane, 3rd Floor, London EC4M 9DJ, United Kingdom (“Edit Suits”, “we” and “us”).
1.2 Edit Suits trades as Edit Suits Co.
1.3 Our UK VAT number is 216179020.
1.4 The headings used in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.
2. ABOUT THESE TERMS
2.2 These Terms govern your access to, and use of, the Website and the content and services made available through the Website including our e-commerce business services (together the “Services”).
2.5 Products purchased via the Website (“Products”) or at one of our physical locations (“Showroom”, “Studio”, “Pop-up store”) are subject to these Terms. By placing an Order for any Product, (whether or not personalised) on the Website or our physical locations, you agree to be bound by these Terms in their entirety.
2.6 Your statutory rights are not affected by these Terms.
2.7 The Website and Services are not intended for persons under the age of eighteen (18) years old (or the age of majority in your country). If you are under the age of 18 or under the age of majority in your country, you may not buy Products or Services from the Website.
3. CHANGES TO TERMS
3.2 You will be subject to the Terms in force at the time that you make an Order for any Product or Service from us, unless any change to those Terms is required by law in which case it may apply to an Order previously placed by you.
4. GENERAL CONDITIONS
4.1 You undertake that all Products ordered by you are for your own private and domestic use only and are not for resale.
4.2 We reserve the right to suspend the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.
4.3 Certain parts of the Services may need to be provided through electronic communication channels (e.g. e-mail, SMS, phone). You agree that we may contact you for Service-related issues by SMS, e-mail or other electronic technology and you acknowledge that, in some jurisdictions, use of the mobile services may result in charges imposed on you by your network provider and that you will be responsible for such charges.
4.4 English is the language used for placing Orders and executing contracts with us.
5. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
5.1 We are not responsible if information made available on the Website is not accurate, complete or current.
5.2 Any reliance on the material on the Website is at your own risk.
5.3 We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on the Website. You agree that it is your responsibility to monitor changes to the Website.
6. MAKING AN ORDER FOR A PRODUCT
6.1 All Orders are subject to availability.
6.2 The essential characteristics and the price of each Product is displayed on the Website or at our physical locations.
6.3 To place an Order for the purchase of one or more Products via the Website, you must fill out the online Order form and send it to us electronically, following the relevant instructions displayed on the Website. Alternatively, you may visit one of our physical locations where a member of staff will assist you with the Order.
6.4 When you place an Order with us, a legally binding contract between you and us incorporating these Terms comes into effect automatically. Please read and check the contents of your shopping basket and all information provided to us carefully before submitting an Order to us. The cancellation terms set out in clause 10 apply to you from the point that you submit an Order.
6.5 By submitting an Order, you accept full responsibility for having checked that all the styling and customisation options of the chosen Product(s). In case you place an Order via our Website, you further accept that you have full responsibility that the size(s) are correct and notify us in writing in case any changes are needed before placing the order.
6.6 If you have ordered any Product that will be tailored or customised to your needs including without limitation as to size and specification (referred to herein as a “Personalised Product”) it is your exclusive responsibility to ensure that any details supplied by you are correct as we cannot accept returns of Personalised Products.
6.7 Once we have received your Order, you will receive an Order confirmation email that indicates your Order number and contains information about the details of your Order and the expected delivery timeline.
6.8 In some limited circumstances, we may contact you to tell you that we have cancelled your Order. This is typically for one or more of the following reasons:
(a) the Product(s) are not available;
(b) we cannot authorise the payment;
(c) you are not allowed to buy the Product(s) from us;
(d) we are not allowed to sell the Product(s) to you;
(e) you have ordered too many Product(s); or
(f) there has been a mistake on the pricing or the description of the Product(s).
6.9 We shall have no liability for any Order that is cancelled by us in whole or in part. Our decision to cancel one or more Products making up an Order shall not entitle you to cancel any other Products contained within that Order other than in accordance with clause 10.
6.10 We will email you to confirm that the Order has arrived at our physical location as is ready for try-on at our Showroom or ready to be shipped to you.
6.11 First time customers who place an Order for two of more Products via our Showroom or the Website may see their Order being split into two Orders. The first Order may consist of a test garment produced to ensure that the fit that you have ordered is correct.
6.12 We may also split your Order into two separate Orders where a part of your Order may not be available. If this is the case, we will replace the Product(s) that are not available with alternative Product(s) after consulting with you or we will provide a refund for any Product(s) no longer available and/or in stock.
7. LEAD TIME
7.1 On average, our lead time is approx. 4-8 weeks between the date of the Order and the date on which the Product(s) are available for try-on at our Showroom or ready for delivery. This period which commences on the working day on which payment is received by us and we have all customisation details from you.
7.2 Items that are part of an Order in respect of which your feedback and/or a fit confirmation is required may take longer.
7.3 Boxed gift cards normally are delivered within 2-4 working days.
7.4 Time is not of the essence with regards to the delivery of Products by us. Unforeseen acts of nature beyond our control, other force majeure events or delays with our delivery agents may cause a delay, for which we may not be held responsible. While we aim to deliver the majority of Products within the 4-8-week timeframe, the timeline is only an estimate for your reference and cannot be guaranteed.
8.1 We offer you to try on and collect your finished garments at our physical locations. We will notify you by email as soon as your items have arrived. In case alterations are required to your new Personalised Product(s), our tailors will perform these free of charge with c. 1 week turn-around time. We will then invite you for a second fitting of your Products. In some cases, further visits for the same Product(s) may be required and you agree to make yourself available at your convenience for as often as required.
8.2 We also offer worldwide shipping and use the services of DHL Express, FedEx, and UPS, depending on the region. In exceptional cases, we may use other courier services other than the ones stated if (in our opinion) that is the only viable solution.
8.3 Once the Order is shipped, you will receive an email notification with a tracking number for the package. The estimated date and time window for delivery of Products will be set out in this email.
8.4 Delivery of the Products will take place when they are delivered to the delivery address that you gave to us at the time of placing your Order. We cannot be held responsible if the delivery address that you provide to us is incorrect or incomplete. You are responsible for the Products when delivery has taken place. Delivery takes place when the Product(s) are handed to you by our delivery agent, left in a designated safe place or provided to another member of your household or neighbour in accordance with any instructions you give to the delivery agent. We are not responsible for any loss or damage to any Product arising after delivery has occurred.
8.5 We currently ship to a wide range of countries. Please contact us if you need an order shipped to a country outside the UK, EU, Singapore, Switzerland and the USA.
8.6 All Orders are shipped from the United Kingdom or Singapore. Shipping to addresses in most part of the UK and Singapore is free of charge, while overseas shipments are not included in the cost of the Product(s).
9. CUSTOMS FEES
9.1 Customers in the United Kingdom and Singapore normally should not incur any customs-related fees, and for these customers we operate on a delivered duty paid basis. This means that all import taxes and duties will be included in the price of your Order.
9.2 If you order from outside the UK or Singapore and prefer to have your items shipped to you, you may be charged import taxes which are excluded from the price paid. For these customers, we operate on a delivered duty unpaid basis. This means that any import duties and clearances are your responsibility.
9.3 These rules can vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information including what additional information, if any, you may need to provide to clear your Order.
9.4 In the event that you subsequently import a Product into a country other than the country to which we delivered the Product, you will be responsible for complying with all local import requirements, laws, regulations and rules and paying any import taxes and duties as may be applicable in respect thereof.
10. CANCELLATION AND RETURNS
10.1 You may cancel an Order for any Product that is not a Personalised Product prior to us sending the shipping email referred to in clause 8.3. Thereafter, you may return a Product that is not a Personalised Product in accordance with clause 10.4.
10.2 You may cancel an Order for any Personalised Product prior to us commencing manufacture of the Personalised Product. You must contact us as soon as possible in the event that you wish to cancel an Order for a Personalised Product. Manufacture of Personalised Products often commences very soon after receipt of the Order. Once manufacture of a Personalised Product has commenced, you may not cancel the Order for that Personalised Product.
10.3 If any unused Product (whether or not a Personalised Product) is faulty or damaged, you must notify us of the nature of the damage providing photographs where relevant as soon as possible after delivery of the Product and you must return the faulty or damages Product to us within 30 days of delivery of the Product to you. We will either pay you a refund or a provide a replacement.
10.4 For any Product that is not a Personalised Product, you may elect to return it at your own expense in an undamaged and unused state in its original packaging within 14 days of the date of receipt.
10.5 You cannot return a Personalised Product if you change your mind. However, if the Personalised Product delivered to you does not match in any material respect the ordered styling or customisation specifications (colour, fabric, specific customisations etc) that you ordered, we will exchange it.
10.6 When you make an Order with us you are covered by the Perfect Fit Guarantee (the “Guarantee”). The Guarantee is only available once for each different Product type purchased from us (shirt, chino, suit, etc) and can only be used once in the same Product category. Should a garment’s fit not meet your expectations, we may adjust the measurements or provide a remake free of charge, in our sole and absolute discretion. Nonetheless, if after going through a remake with the Perfect Fit Guarantee, the customer decides to make further alterations in the size due to changes in the body dimensions, size or style preferences, the customer will not be eligible to use the Perfect Fit Guarantee again.
For orders placed and fitted in our showroom, our fit guarantee is valid up to 30 days after your first fitting appointment. In case a garment is not collected or tried on within 30 days after we first invited you for a fitting, the fitting guarantee is no longer valid after that time.
For orders placed online, they are covered for up to 30 days after your parcel was delivered. This means you’d have to inform us of any issues in the fit within 30 days of receipt of your parcel.
10.7 Our Products are handmade and so there may be minor variations between Product(s).
11. LIMITED AVAILABILITY OF PRODUCTS
11.1 Certain Products may be available exclusively online through the Website or via our Showrooms. There may be limited quantities of these Products.
11.2 The images of the Products on the Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours and images of our Products that appear on the Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate. Your Product may vary slightly from those images.
11.3 We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction or to persons that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or Services that we offer.
11.4 All descriptions of Products and Product pricing are subject to change at any time without notice, in our sole and absolute discretion.
11.5 We reserve the right to discontinue any Product at any time.
11.6 We do not warrant that the quality of any Product, Service, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
11.7 Prices for the Products are subject to change without notice. When you make an Order with us, the price is set out at the Order process.
11.8 Unless stated otherwise, the prices of the Products are exclusive of delivery and any other related charges. Where applicable, these charges will be set out at the final stage of the Order process.
11.9 Discount codes are only valid on full-price items and cannot be combined with any other offers. They have a minimum basket value of £69/€69/SGD99/USD99/CHF99 unless otherwise specified. They are not valid on pre-order items, gift cards, or accessories.
11.10 We reserve the right at any time to modify or discontinue the Products and/or style options (or any part or content thereof) without notice at any time.
11.11 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Products or style options.
12. PAYMENT OPTIONS
12.1 We use Stripe and Paypal to process all payments for Orders. We accept the following credit cards and debit cards: Visa, Mastercard, American Express, PayPal, Maestro.
12.3 Your credit card or debit card will be charged at the point of placing your Order. If we are unable to fulfil any items in your Order, or your whole Order, you will be refunded and we will contact you to confirm.
12.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
(a) verified by Visa;
(c) American Express SafeKey; and
12.5 If your payment has not been received by us but you have already received the Products, you must:
(a) pay for such Products within 30 days; or
(b) return them to us as soon as possible.
12.6 If you return the Products, you must keep the Products in your possession, take reasonable care of them (including ensuring that you follow any instructions given with the Products) and not use them before you return them to us.
12.7 If you do not return any Products (such as where you have not paid for them) we may collect the Products from you at your expense. We will try to contact you to let you know if we intend to do this.
12.8 Nothing in this clause 12 affects your legal rights to cancel the contract during the ‘cooling off’ period in respect of Non-Personalised Products.
12.9 The price of the Products:
(a) is stated in pounds sterling (£)(GBP) / Euros (€)(EUR) / Singapore dollars (SGD) / Swiss Francs (CHF) / US dollars ($)(USD) based on your location;
(b) includes VAT / sales tax at the applicable rate for all customers in the United Kingdom and Singapore. For all other customers, all prices are excluding VAT / sales tax;
(c) excludes any import duties for customers outside the the United Kingdom and Singapore; and
(d) includes the cost of delivering the Products to the United Kingdom and Singapore. Costs to any other countries are excluded.
13. YOUR USE OF THE WEBSITE
13.1 You acknowledge that you are responsible for any content that you submit via the Website including the legality, reliability, appropriateness, originality, and copyright of any such content.
13.2 You must not use, access, store, distribute or transmit any content during the course of your use of the Website that:
(a) contains viruses, worms or code of a destructive nature;
(b) in any way causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website; or
(c) in any way is harmful, unlawful, illegal, abusive, harassing, offensive, hateful, inflammatory, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order.
13.3 You shall not:
(a) except as may be allowed by any applicable law which is incapable of exclusion by these Terms and except to the extent expressly permitted under these Terms:
(i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Website in any form or media or by any means; or
(ii) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Website including without limitation any artificial intelligence functionality used by or embedded in the Website; or
(b) access all or any part of the Website and/or Services in order to build, maintain or deliver a product or service which competes with the Website and/or Services; or
(c) use the Website to provide commercial services to third parties; or
(d) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or make the Website available to any third party, or
(e) attempt to obtain, or assist third parties in obtaining, access to the Website other than as provided under these Terms; or
(f) introduce or permit the introduction of any Virus or Vulnerability into our network and information systems.
14. INTELLECTUAL PROPERTY RIGHTS
14.1 All intellectual property rights in relation to the Website, the Products, the Services and any associated design software and designs, data sheets, packaging and literature are and shall remain (as between you and us) our sole and exclusive property and no licence shall be implied.
15. ACCURACY OF BILLING AND ACCOUNT INFORMATION
15.1 You agree to provide current, complete and accurate purchase and account information for all purchases made via our Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
16. PERSONAL INFORMATION
16.2 To place your Order, you need to create a size by providing your body measurements details and your email address. You then will be prompted to set up a password to access your account and saved measurements.
16.3 All information provided by you should be true, accurate, current and complete in all respects.
16.4 The personal information you enter when you make an Order is used solely for Order processing and promotion purposes; it will only be disclosed to the third parties directly involved in the production of your Order or promotion.
16.5 In addition to personal information provided by you, we also log IP addresses and any referral links. This information is used solely for statistical purposes and to investigate cases involving abuse / fraud.
16.6 All personal information is stored for up to 6 years after the financial year when the Order was placed, in accordance with the guidance by UK tax authorities, in order to facilitate a renewed trade and for the investigation of fraud.
16.8 Your credit card information is always encrypted during transfer over networks.
17. THIRD PARTY LINKS
17.1 Some content which is available via the Website may include materials from third parties.
17.2 Some links on the Website may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites. We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
17.3 We are not liable for any harm or damages related to the purchase or use of Products, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
18. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
18.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (1) keep any comments confidential; (2) pay compensation for any comments; or (3) respond to any comments.
18.2 We may, but have no obligation to, monitor, edit or remove comments that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
18.3 You agree that your comments will not violate any third party’s rights, including copyright, trade marks, privacy, or any other personal or proprietary right anywhere in the world.
18.4 You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect our business including the operation of the Website.
18.5 You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
18.6 You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
19. ERRORS, INACCURACIES AND OMISSIONS
19.1 Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to Product descriptions, pricing, promotions, offers, Product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel Orders if any information is inaccurate at any time without prior notice (including after you have submitted your Order).
19.2 We undertake no obligation to update, amend or clarify information on the Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website, should be taken to indicate that all information on the Website or on any related website has been modified or updated.
20. PROHIBITED USES
20.1 In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Website or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Website or any related website for violating any of the prohibited uses.
21. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
21.1 We do not guarantee, represent or warrant that your use of the Website and the Services will be uninterrupted, timely, secure or error-free.
21.2 We do not warrant that the results that may be obtained from the use of the Website will be accurate or reliable.
21.3 You agree that from time to time we may remove the Website for indefinite periods of time or cancel the Website at any time, without notice to you. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Website, the Services or any Product purchased via the Website, or for any other claim related in any way to your use of the Website Service or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content posted, transmitted, or otherwise made available via the Website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
21.4 Nothing in this clause 21 shall have the effect of excluding our liability for death or personal injury caused by our negligence, fraud or any other matter not capable of being excluded by applicable law.
22.1 You agree to indemnify, defend and hold harmless Edit Suits Pte. Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of the Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
23.1 These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use the Website.
23.2 We also may terminate this agreement at any time without notice if we suspect that you have breached any of these Terms, this includes, but is not limited to, if we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on the Website.
23.3 Following termination, we may deny you access to the Website or any part of the Website including but not limited to the ability to place further Orders via the Website.
24. NO WAIVER AND ENTIRE AGREEMENT
24.1 The failure of us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.
24.2 The Terms including any additional terms or policies which are incorporated into the Terms constitute the entire agreement and understanding between us and govern your use of the Website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
25. THIRD PARTY RIGHTS
25.1 No one other than a party to this contract has any right to enforce any term of this contract.
26.1 If any provision of the Terms is determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
27.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Products, our service to you, or any other matter please contact us at firstname.lastname@example.org as soon as possible. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
(a) let you know that we cannot settle the dispute with you; and
(b) give you certain information required about alternative dispute resolution.
27.2 The laws of England and Wales will apply to this contract. and the courts of England and Wales shall have exclusive jurisdiction in relation to this contract.
28. QUESTIONS OR CONCERNS
28.1 If you have any concerns about material which appears on our site, please contact us by email at: email@example.com
28.2 You can also contact us in writing at: Edit Suits Co., 54 Bow Lane, 3rd Floor, London EC4M 9DJ, United Kingdom.