Looking for help?
Find answers to your questions
- How do I place my first made-to-measure order?
- What if my made-to-measure item doesn't quite fit me?
- What is included in your made-to-measure fit guarantee?
- Until when can I ask for alterations under your fit guarantee?
- Where do you manufacture your garments?
- How long does it take for alterations on my made-to-measure garments?
- How long does it take until I receive my made-to-measure order?
- Can you expedite my made-to-measure order?
- How long will it take to receive my ready to wear refund?
- How do I return an ready to wear item?
- Do you offer exchanges on ready to wear items?
- What is the ready to wear clothing returns policy?
- Do you offer free shipping on ready to wear items?
- How long does it take to receive my ready to wear order?
- How much are your made to measure shirts?
- How much are your made to measure chinos?
- How much are your made to measure trousers?
- How much are your made to measure overcoats?
- How much are your made to measure waistcoats?
- How much are your made to measure suits?
- Do you charge for alterations?
- Do you offer discounts?
- Do you take deposits?
- When do I pay for my order?
- What payment methods do you accept?
- Do you offer part payment or credit options like Klarna?
- How can I see and understand your pricing?
- Do you provide alterations services?
- Do you cater for group bookings?
- How Many Fittings are required?
- How long does it take to make?
- What are your opening times?
- How do I place my first made-to-measure order?
- Where do you manufacture your garments?
- Do I need to book an appointment prior to visiting your showrooms?
What if my made-to-measure item doesn't quite fit me?
Our commitment to your satisfaction includes a 30-day fit guarantee.
If your item doesn’t fit perfectly, contact our customer service team.
They will assist with adjusting your measurement profile, necessary alterations, or even a remake of your garments or book you in for a re-fitting appointments to ensure a flawless fit.
Updated on 08 Dec 2023
What are your Feelings?
Thanks for your feedback.
- Choosing a selection results in a full page refresh.
- Opens in a new window.